Customer Support
We'e Got Your Back
Need help with your TigerShark gear? You’re in the right place.
Frequently Asked Questions
How do I track my order?
Head over to our Order Lookup page. Enter your order number and email, and you’ll get real-time updates on where your paddle is swimming.
What’s your shipping policy?
We ship domestically and internationally. Check out our dedicated Shipping Info page for rates, delivery times, and all the nitty-gritty.
How does the configurator work?
Our online tool uses AI plus your creative input to design a one-of-a-kind paddle. Visit the ‘Configurator 101’ guide for a quick tutorial.
What if my paddle arrives damaged?
Contact us immediately. We stand by the quality of our product and will make it right—be it a replacement or repair.